Heritage Woods Honored with Reputation’s 800 Award for High Customer Satisfaction

Agawam, MA – Heritage Woods, an assisted/senior living community located in Agawam, MA, has been recognized by Reputation, a global leader in reputation experience management, with its 800 Award.

One of the highest achievements a business can earn, Reputation’s 800 Award highlights those that put customer experience at the very core of their strategy, and are driven by the voice of the customer to succeed.

Locations that win the 800 Award consistently collect, understand and apply any and all feedback so that they can make data-driven decisions to ensure that the customer will have the best possible experience.

“I am so proud of the entire Heritage Woods team for being honored for their commitment to customer satisfaction,” said Kevin Battistelli, Market President. “Customer service is at the foundation of everything that we do. Heritage Woods has demonstrated their commitment to delivering ever-improving value to residents and other customers. We couldn’t be more proud of their achievement.”

To determine 800 Award honorees, Reputation pulls a list of the Reputation Scores for every business location on the Reputation platform. Those that are honored achieved a score of 800 or higher due to their focus on high customer satisfaction throughout the past year.

“We congratulate Heritage Woods on its dedication to prioritizing customer satisfaction over the past year, as evidenced by the 800 Award honor it has achieved,” says Dave Mingle, Global Head of CX at Reputation. “Strong customer experiences are at the core of consistent business growth, we are thrilled to see that Heritage Woods is committed to listening to and taking action on customer feedback to make meaningful improvements."

The Reputation Score is a proprietary tool that measures review sentiment, volume, spread, recency, response, and length, along with brand reach and health, social engagement, business listing accuracy and search impressions.

For more information, please visit reputation.com/800-award.

About Heritage Woods

Heritage Woods is an Assisted/Senior Living Community offering residents a dynamic lifestyle that promotes mind, body and spirit wellness. Proudly serving our community for more than 24 years, Heritage Woods offers a variety of sizes and styles of apartments to fit the unique social and financial needs of prospective residents. Heritage Woods also offers a cozy, secure memory support community with 18 private apartments and a beautiful enclosed courtyard. The memory support community offers residents specialized programming and meaningful activities, all overseen by a dedicated Memory Support Director. To learn more, please visit: www.genesishcc.com/heritagewoods.

About Reputation

Reputation is the only platform that manages consumer feedback from acquisition to loyalty. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on and improve the customer experience. Backed by Marlin Equity Partners, Bessemer Ventures, and Kleiner Perkins, Reputation turns consumer feedback into fuel to grow businesses around the world. Visit reputation.com to learn more.

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